Last Updated: August 24, 2026
Welcome to Puttinti Ruchulu. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About Puttinti Ruchulu
Puttinti Ruchulu offers traditional and homemade-style food products, including pickles, podis, papads, home foods, and seafood products.
We aim to provide authentic taste and quality while maintaining proper hygiene, packaging, and food-safety practices.
2. Products & Product Information
We make every effort to ensure that product descriptions, photographs, ingredients, quantities, prices, and other information displayed on our website are accurate.
However:
- Product appearance, colour, texture, and packaging may vary slightly from photographs.
- Taste and texture may naturally vary between batches.
- Product availability may change without prior notice.
- For food products, the applicable manufacturing/packing date, expiry/best-before information, ingredients, and other required details will be provided as applicable.
3. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted once it is confirmed by Puttinti Ruchulu.
We reserve the right to cancel or refuse an order in situations including:
- Product being unavailable.
- Incorrect or incomplete customer information.
- Pricing or listing errors.
- Suspected fraudulent or unauthorized transactions.
- Delivery limitations in the customer’s location.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original payment method or another suitable method.
4. Pricing & Payments
All product prices displayed on the website are in Indian Rupees (₹).
Prices may be changed at any time without prior notice.
Applicable delivery charges, taxes, or other charges, if any, will be shown during the ordering or checkout process.
We accept the payment methods made available on our website at the time of purchase.
5. Shipping & Delivery
We aim to dispatch confirmed orders within the estimated processing time shown on the website or communicated to the customer.
Delivery timelines may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Holidays
- Transportation delays
- Other circumstances beyond our reasonable control
Once an order has been handed over to the delivery partner, delays caused by the courier may be outside our direct control.
Customers are responsible for providing a correct and complete delivery address and reachable contact number.
6. Cancellation Policy
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible through our official contact/WhatsApp details provided on the website.
If cancellation is approved and payment has already been made, the eligible amount will be refunded according to our Cancellation & Refund Policy.
7. Returns, Refunds & Replacements
Because our products are primarily food items, returns may be restricted for food-safety and hygiene reasons.
If you receive:
- A damaged package
- An incorrect product
- A missing product
- A product that appears to have been damaged during delivery
- A product with a genuine quality issue
please contact us as soon as possible after delivery.
For faster resolution, customers may be requested to provide:
- Order number
- Photographs/videos of the package
- Photographs of the product
- Details of the issue
After reviewing the issue, Puttinti Ruchulu may provide an appropriate replacement, refund, or other suitable resolution, where applicable.
Refund eligibility will be determined based on the nature of the issue and the circumstances of the order.
8. Food Safety & Storage
Customers should follow the storage instructions provided with the product.
Once a product has been delivered, proper storage and handling are the customer’s responsibility.
Customers should check the product’s packaging, manufacturing/packing information, best-before/expiry information, and storage instructions before consumption.
If the packaging appears seriously damaged, tampered with, or the product appears unsuitable for consumption, please do not consume it and contact us immediately.
9. Allergies & Ingredients
Customers are responsible for reviewing the ingredient information provided for products before placing an order.
If you have a food allergy, intolerance, or specific dietary requirement, please contact us before purchasing.
Puttinti Ruchulu cannot be held responsible for an allergic reaction resulting from ingredients that were disclosed or from a customer’s failure to communicate a known allergy or dietary requirement.
10. Customer Information
Customers must provide accurate information while placing an order, including:
- Full name
- Delivery address
- Phone number
- Email address, where required
- Other information necessary to process the order
Puttinti Ruchulu is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
11. Website Content
All content on this website, including text, photographs, graphics, logos, product descriptions, and branding, is intended for use by Puttinti Ruchulu unless otherwise stated.
You may not copy, reproduce, modify, distribute, or commercially use our website content or branding without prior permission.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Temporary interruptions may occur due to maintenance, technical issues, hosting problems, or circumstances beyond our control.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier/delivery partners, hosting providers, analytics services, or other service providers.
Their services may be subject to their own terms and policies.
14. Changes to These Terms
Puttinti Ruchulu may update these Terms & Conditions from time to time to reflect changes in our business, products, services, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, cancellations, refunds, or other concerns, please contact us through the contact details provided on our website.
Puttinti Ruchulu
Website: Puttinti Ruchulu
Location: Vijayawada, Andhra Pradesh, India
By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.